Support
Ask a person.
Email [email protected]. We answer within one business day and sooner on trading days. Inside the app, Help attaches a diagnostic bundle that never contains your broker credentials, your positions or your order history.
The desk will not arm
The Arm dialog says why: a lock you have not typed, a subscription that is not active, terms to accept, or a broker that is not connected. Each has one fix, named on the screen.
A position looks wrong
Your broker is the record. Log in there directly. The desk reconciles against the broker every few seconds and will never sell more than the broker says you hold.
Billing
Change plan, update the card or cancel from Account, Manage billing in the app. Refund terms are on the pricing page.
Outside the United States? BAI is US-only at launch. Write to us with your country and we will tell you when it opens there.